We accept payments only in EURO and if the conference is
in the USA - US dollars.
When will I receive a proof/invoice after registration?
For wire transfers you will receive an automatic invoice
after the payment is complete and has reached our bank
account. For credit card payments, the invoice is issued
immediately if Saferpay processes the transaction
Is it possible to receive a refund?
It is possible to receive a refund in case you have
overpaid, will not be able to attend the conference, other
reasons. For refund policy, please look on the first page of
the registration. In order to send a refund request, please
download the attached form, fill in and send to
Can my co-author register and upload the paper and I go
and present it?
Yes. For that you need to write an email requesting
registration change to email@example.com.
What is the "member" fee?
A "member" fee refers to EAI membership, which can be
acquired by signing up on www.eai.org.
When I try to register, the system doesn't recognize my
if you are an accepted author, you need to register
using the same email address to which you received the
if you are not an accepted author, you should tick
"no" to the question if you are an accepted author or not
and 1) login, if you are an EAI member (if not, you may
create one by following the link below the login) or 2)
click on "Proceed without logging in";
if your email is still not recognized after following
the above points, please write to
Is the provided info correct for the wire transfer?
Could you send me wire transfer details?
You will obtain the wire transfer details after selecting the payment method during the registration process.
I need more info for wire transfer: beneficiary address
and resident country.
Begijnhoflaan 93a 9000 GENT, Belgium
The registration price is too high, can I have a
There are no discounts, but one full registration can cover two papers of the same co-author.
There is a transaction fee for wire transfer, should I
It is the responsibility of the registrant to bear the additional costs related to wire transfer.
Why isn't the system giving me the early registration
The reason is that the deadline of early registration fee
I need a pro-forma invoice.
You need to write an email stating the name of the
conference and the chosen registration package fee to
firstname.lastname@example.org. Please note that for
wire transfer payments, a proforma is automatically sent by
the system in a few minutes after you click "I agree to pay
via wire transfer".
I didn't fill in the correct address when paying, can you
You need to write a request to
I am a student, should I pay full rate or student
If you want your paper to be included in proceedings, you
should register for the full conference. If one of your
co-authors has already registered at the full rate, you may
register at the student rate.
I have a problem when trying to pay by credit card.
Please check on which website the problem appears, if it
is saferpay, then the problem does not come from our
website. However here are some advices that can be helpful:
the system needs a perfect match, even the title that
precedes the name;
a specific company card may have a withdrawal amount
limit which is less than the registration fee.
Can I get my printed invoice during the conference?
Yes. You need to ask the conference coordinator on-site
When is the early registration for the conference?
You can see the early registration deadline on the second
page of the registration website or on the conference
The early registration deadline is 23:59 PM, but it is
already giving the late fee even though it has not yet passed.
Please take into account that the system is set on the
Central European time, thus the deadline time is considered
based on the Central European time.
Can my registration be transferred to my co-author?
Yes. You need to write a request to customer service at
My paper has been accepted for the conference, how much do
I need to pay in order for it to be included in the
You or one of the co-authors of the paper needs to
register at the full fee in order for the paper be included in
Do all of the co-authors need to pay in order for the
paper to be published?
Full registration of one of the co-authors is enough for
the paper to be published. However each person should register
if he/she intends to attend the conference.
Can I register someone else with my credit card?
You can, but you need to use his/her credentials
(login/password on the website).
I have a workshop paper. Should I register for workshop or
the whole conference?
In order for your paper to be included in the conference proceedings, it is enough to register at the workshop rate. However, please note that registering at the workshop rate allows you to only attend that workshop. In order to get access to the entire conference, please register at the full rate.
I registered before the early deadline but the bank
delayed the payment, will it still be with early fee?
If the registration on the website was before the early
deadline, then the early fee will be considered.
How can I register for one more additional page
You need to select "Extra page upload" product on the
registration website and purchase it.
Since it is me who will register and also attend the conference, I would like to have my name as the registrant.
You need to go to the registration page and register using
the same email address to which you received the acceptance
notification. After which you will be able to upload the final
camera-ready paper. You do not need to do anything else.
I overpaid the registration fee, how can I receive refund?
Please send the filled out refund request form to email@example.com
Can I register as non-author for one day even on the workshop day?
Yes, you may, but please consider that the option does not include paper upload
I registered via wire transfer, but the deadline is today, can I change the payment method and register with my credit card?
You can send the payment proof to the conference manager.